Customer Service Center
FAQ | RETURNS | SHIPPING | CONTACT US
- Which size should I order?
You may refer to size charts listed with each product page for detailed information.
- I forgot my password to login to my account. How can I regain access?
- I received a defective item.
If you received a defective item, please contact us immediately.
- 10% off First Purchase Promo + Sale Promos
Introductory offers are valid for first-time email subscribers and first-time simplyWORKOUT customers. This discount code is for one-time use only and cannot be combined with other promos. Some items are ineligible.
For all promo codes, there are some items that are ineligible:
The following is Excluded Merchandise: Bundles, Curated Looks; Brand: Teeki, Barre Girl, Tavi Noir, Toesox
- Why was my credit card declined?
Most declined transactions are the result of some information being entered incorrectly. Please confirm your address, credit card number, expiration date, and cvv2 number before attempting to place the order again. If you have moved or changed addresses recently, you may wish to try using your prior address in the Billing Address field. If all information in our systems is accurate, please contact your credit card company and confirm the address that is listed for the primary account holder. Only a small percentage of transactions are declined due to credit card balance concerns.
- Do you offer bulk discounts?
We offer quantity discounts on many of our products! A bulk order is defined as any single item with a quantity of 6 or more units.
- When will my refund be processed?
Refunds usually take a maximum of 7-14 business days to post from the time we process your item(s), but this is dependent upon your bank's policy. Check with your financial institution for accurate information regarding their hold times for funds deposited back to your account.
- For more FAQs, visit this page.
- Start a Return
- How to Return
- Return Policy
- Return Shipping Costs
- How will I know my refund has been processed?
- Where do you ship from?
Our fulfillment centers are located in San Diego, CA.
- When will my order be shipped and which methods of shipment are available?
You can find all your answers here, in our shipping policy.
- My order never arrived or my tracking status says delivered, but I never received my package.
If your packages show a status of "Delivered" or if the delivery window has passed and you do not have the package at your shipping address, please contact customer service for assistance. In many cases, we've found the USPS has prematurely updated their shipping status but haven't actually delivered the packaged. Typically in a few days, it does show up.
- An item is missing from my shipment.
If you have ordered an item which ships from another location it will be shipped separately. Some large/heavy items may also ship separately. If all of your items shipped from our warehouse and what you have received does not match your packing list, please contact our customer service center so that we may assist you.
- When will I get my order?
- The quickest way to get help is via email - customerservice @ simplyworkout.com
- You may also reach us via Facebook messenger or sending a request through our contact page.